Refund policy

30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Eligibility
To be eligible for a return, your item must be sealed, unused, and in its original packaging. Opened or used coffee products cannot be returned due to freshness standards. Please keep your receipt or proof of purchase.

How to Start a Return
To start a return, contact us at regal.reserve@outlook.com. We will provide a prepaid return shipping label and instructions on how to send your package. Returns sent without prior approval will not be accepted.

Damages and Issues
Please inspect your order upon receipt. Contact us immediately if your order is defective, damaged, or incorrect so we can make it right.

Exceptions / Non-returnable Items

• Opened or used coffee products

• Perishable goods

• Custom or personalized products

• Sale items and gift cards

Exchanges
The fastest way to get what you want is to return the original item and place a new order once your return is approved.

European Union 14-Day Right of Withdrawal
If your order ships to the EU, you have the right to cancel or return within 14 days for any reason. Items must be sealed, unused, and in original packaging.

Refunds
Once we receive and inspect your return, we will notify you of approval or denial. Approved refunds will be processed to your original payment method within 10 business days. Processing time with banks may vary.